Last Updated: [11/11/2025]

 

1. Acceptance of Policy

By purchasing products from [i69] ("we," "us," or "our") via [i69.ca], you ("the Customer") agree to be bound by the following Return & Refund Policy. This policy is designed in accordance with Canadian consumer protection laws, including the Competition Act and applicable provincial sale of goods acts, which allow businesses to set their own return policies for non-defective goods, provided they are clearly disclosed.

 

2. Eligibility for Returns

 

· Timeframe: Return requests must be initiated within [e.g., 14 or 30] days of the customer receiving the item.

· Condition: Items must be returned in their original, unused, unwashed, and resalable condition, with all original tags, packaging, and accessories included.

· Proof of Purchase: A valid receipt, order number, or proof of purchase is required.

 

3. Non-Returnable Items

For hygiene and safety reasons, the following items are final sale and cannot be returned unless defective:

 

· [List any, e.g., personalized/customized products, intimate apparel, software, digital downloads, gift cards, etc.].

 

4. The Return Process

 

1. Initiate Request: Contact our customer service at [Your Email Address] within the eligible timeframe to request a Return Merchandise Authorization (RMA) number. Returns without an RMA will not be accepted.

2. Ship the Item: Once an RMA is issued, you are responsible for:

   · Packing the item securely in its original packaging.

   · Pre-paying all shipping costs to return the item to our specified warehouse address. We recommend using a trackable and insured shipping service, as you are responsible for the item until it reaches our facility.

   · Including the RMA number clearly on the outside of the return package.

3. Inspection: Upon receipt, our team will inspect the returned item to ensure it meets the condition requirements in Section 2.

 

5. Refunds & Associated Fees

If your return is approved, your refund will be processed as follows:

 

5. Restocking Fees

 

• 30% Restocking Fee: Applies to returns made within 15 days of the original ship date and returned within 3 days of receiving the RA.
• 50% Restocking Fee: Applies to returns made within 30 days of the original ship date and returned within 7 days of receiving the RA.
• Restocking fees are calculated as a percentage of the invoiced value of the product.

· Original & Return Shipping: The original cost of shipping to you (outbound shipping) is non-refundable. The cost of returning the item to us (return shipping) is the customer's responsibility and will not be reimbursed.

· Processing Time: Please allow 5-10 business days after we receive and approve your return for the refund to be processed back to your original method of payment. The time it takes for the refund to appear in your account depends on your bank or card issuer.

 

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at [Your Email Address] within [e.g., 7] days of delivery. We will provide a pre-paid return shipping label and arrange for a replacement or full refund (including original shipping costs) upon inspection and verification. This does not apply to damage caused by normal wear and tear or customer misuse.

 

7. Exchanges

We do not offer direct exchanges. To exchange an item, please follow the standard return process to receive a refund, and then place a new order for the desired item on our website.

 

8. Final Sale Items

Any item marked as "Final Sale" at the time of purchase is not eligible for return, refund, or exchange.

 

9. Contact Information

For any questions regarding this policy or to initiate a return, please contact us:

 

· Email: [info@i69.ca]