Term of Use and Privacy policy
Term of service
Last Updated: [11/11/2025]
ACCEPTANCE OF TERMS
Welcome to [i69.ca] ("Website," "Site," "Service," "we," "us," or "our"). By accessing or using our Website located at [i69.ca] (the "Site"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and [i69], a company operating in Canada.
If you do not agree to all of these Terms, you are prohibited from using this Site and must discontinue use immediately. We may modify these Terms at any time, and such modifications are effective immediately upon posting. Your continued use of the Site after changes are posted constitutes your acceptance of the modified Terms.
1. ELIGIBILITY AND ACCOUNT RESPONSIBILITY
1.1 You must be at least the age of majority in your province or territory of residence (18 or 19 years old) to use this Site.
1.2 If you create an account, you are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.
1.3 You agree to provide accurate, current, and complete information and to update it promptly if it changes.
1.4 We reserve the right to refuse service, terminate accounts, or remove/edit content at our sole discretion.
2. INTELLECTUAL PROPERTY RIGHTS
2.1 All content on this Site, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, software, and the overall "look and feel" is the property of [Your Company Name] or its content suppliers and is protected by Canadian and international copyright, trademark, and other intellectual property laws.
2.2 You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site for personal, non-commercial purposes only.
2.3 You may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the content, in whole or in part, without our express prior written permission.
3. USER CONDUCT AND SUBMISSIONS
3.1 You agree not to use the Site to:
* Violate any local, provincial, national, or international law or regulation.
* Infringe upon the intellectual property or privacy rights of others.
* Transmit any material that is unlawful, threatening, abusive, defamatory, obscene, or otherwise objectionable.
* Interfere with or disrupt the Site or servers/networks connected to the Site.
3.2 Any content you submit (e.g., reviews, comments, photos) grants us a perpetual, royalty-free, worldwide license to use, modify, publicly perform, and display such content in connection with the Site.
3.3 You represent that you own or have the necessary rights to any content you submit.
4. PRODUCTS, SERVICES, AND PRICING (For E-commerce)
4.1 We attempt to display product colors and images as accurately as possible, but we cannot guarantee your screen's display accuracy.
4.2 All prices are listed in Canadian Dollars (CAD) unless otherwise stated and are subject to change without notice.
4.3 We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction on a case-by-case basis.
4.4 All purchases are also subject to our separate [Link to your Refund & Return Policy], which is incorporated into these Terms by reference.
5. DISCLAIMERS AND LIMITATIONS OF LIABILITY
5.1 Disclaimer of Warranties: THE SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS, AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION OR MATERIALS INCLUDED THEREON.
5.2 Limitation of Liability: TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW IN CANADA (INCLUDING THE PROVINCE OF QUEBEC, TO THE MAXIMUM EXTENT PERMITTED), [YOUR COMPANY NAME] SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS SITE OR WITH THE DELAY OR INABILITY TO USE THE SITE. THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS.
5.3 Jurisdictional Limitations: SOME PROVINCES IN CANADA, LIKE QUEBEC, DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. THEREFORE, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH PROVINCES, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
6. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless [Your Company Name], its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to legal fees) arising from: (i) your use of and access to the Site; (ii) your violation of any term of these Terms; or (iii) your violation of any third-party right, including intellectual property or privacy rights.
7. GOVERNING LAW AND DISPUTE RESOLUTION
7.1 These Terms shall be governed by and construed in accordance with the laws of the Province of [Your Province, e.g., Ontario] and the federal laws of Canada applicable therein, without regard to its conflict of law provisions.
7.2 Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall first be attempted to be resolved through good-faith negotiation.
7.3 If negotiation fails, you agree that any such dispute shall be subject to the exclusive jurisdiction of the courts located in [Toronto, Ontario ], Canada.
7.4 The parties expressly waive any applicable right to a trial by jury.
8. SEVERABILITY
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from these Terms, and the remaining provisions shall remain in full force and effect.
9. TERMINATION
We may terminate or suspend your access to the Site immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.
10. CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at:
Email: [info@i69.ca]
Privacy policy
Last Updated: [11/11/2025]
Effective Date: [11/11/2025]
[i69.ca] ("we," "us," "our," or the "Company") operates the website [i69.ca] (the "Site"). We are committed to protecting your privacy and handling your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario's applicable privacy laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site.
By using our Site, you consent to the data practices described in this policy.
1. COLLECTION OF PERSONAL INFORMATION
We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you ("Personal Information"). This includes:
· Identifiers: Name, email address, phone number, mailing address, billing address.
· Commercial Information: Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
· Financial Information: Payment card details (processed securely by our third-party payment processors), purchase history. We do not store full credit card numbers on our servers.
· Internet Activity: IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates/times of your visits.
· Geolocation Data: General location data derived from your IP address.
· Inferences: Preferences, interests, and characteristics based on the information collected.
We collect this information:
· Directly from you when you provide it to us (e.g., creating an account, making a purchase, contacting us).
· Automatically as you navigate through the Site using cookies, log files, web beacons, tags, and pixels.
· From third parties, such as payment processors and analytics providers.
2. USE OF PERSONAL INFORMATION
We use your Personal Information for the following business purposes:
· To provide, operate, and maintain our Site and services.
· To process and complete transactions, and send related information (order confirmations, invoices, updates).
· To manage your account and provide customer support.
· To send administrative information, such as changes to our terms, conditions, and policies.
· For marketing and promotional purposes, in accordance with Canadian Anti-Spam Legislation (CASL). We will seek your express consent before sending commercial electronic messages (CEMs).
· To improve our Site, products/services, and marketing efforts.
· To prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
· To comply with legal obligations and respond to lawful requests from public authorities.
3. DISCLOSURE OF PERSONAL INFORMATION
We may share your Personal Information in the following situations:
· Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance. These parties are contractually obligated to use your information only to provide these services and to protect it in accordance with this policy and applicable law.
· Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
· Legal Requirements: To comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the Site, protect the personal safety of users, or protect against legal liability.
· With Your Consent: For any other purpose disclosed by us when you provide the information, with your consent.
4. CONSENT
We will obtain your meaningful consent before or at the time we collect, use, or disclose your Personal Information, except where permitted or required by law (PIPEDA). Consent can be express (e.g., ticking a box) or implied (e.g., providing your address for shipping when you purchase a product).
· Marketing (CASL Compliance): We will obtain your express opt-in consent before sending you commercial electronic messages (e.g., promotional emails). You can withdraw your consent to marketing communications at any time by using the "unsubscribe" link in any email or contacting us.
· Withdrawing Consent: You may withdraw your consent for the collection, use, or disclosure of your Personal Information at any time, subject to legal or contractual restrictions and reasonable notice. Contact us using the information below. Note: Withdrawing consent may prevent us from providing you with certain products or services.
5. COOKIES AND TRACKING TECHNOLOGIES
We use Cookies and similar tracking technologies to track activity on our Site and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Types of Cookies We Use:
· Essential/Strictly Necessary Cookies: Required for the Site to function.
· Performance/Analytics Cookies: Help us understand how visitors interact with the Site (e.g., Google Analytics). We anonymize IP addresses where possible.
· Functionality Cookies: Allow the Site to remember choices you make.
· Targeting/Advertising Cookies: Used to deliver advertisements relevant to you and your interests.
6. DATA RETENTION AND SECURITY
· Retention: We will retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements in Ontario and Canada.
· Security: We implement reasonable administrative, technical, and physical security measures designed to protect your Personal Information from unauthorized access, use, alteration, or destruction. These include SSL encryption, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. YOUR RIGHTS UNDER PIPEDA AND ONTARIO LAW
You have the right to:
· Access: Request access to the Personal Information we hold about you.
· Correction: Request correction of any inaccurate or incomplete Personal Information.
· Withdraw Consent: Withdraw your consent to our collection, use, or disclosure of your information, as described above.
· Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe we have violated your privacy rights.
To exercise these rights, please contact us using the information in Section 10. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.
8. THIRD-PARTY LINKS
Our Site may contain links to other websites not operated by us. We are not responsible for the content or privacy practices of these third-party sites. We encourage you to review the privacy policies of every site you visit.
9. CHILDREN'S PRIVACY
Our Site is not directed to individuals under the age of majority in their province (18 or 19 in Ontario). We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us. If we learn we have collected such information, we will delete it promptly.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer at:
Email: [info@i69.ca]
Return and refund policy
Last Updated: [11/11/2025]
1. Acceptance of Policy
By purchasing products from [i69] ("we," "us," or "our") via [i69.ca], you ("the Customer") agree to be bound by the following Return & Refund Policy. This policy is designed in accordance with Canadian consumer protection laws, including the Competition Act and applicable provincial sale of goods acts, which allow businesses to set their own return policies for non-defective goods, provided they are clearly disclosed.
2. Eligibility for Returns
· Timeframe: Return requests must be initiated within [e.g., 14 or 30] days of the customer receiving the item.
· Condition: Items must be returned in their original, unused, unwashed, and resalable condition, with all original tags, packaging, and accessories included.
· Proof of Purchase: A valid receipt, order number, or proof of purchase is required.
3. Non-Returnable Items
For hygiene and safety reasons, the following items are final sale and cannot be returned unless defective:
· [List any, e.g., personalized/customized products, intimate apparel, software, digital downloads, gift cards, etc.].
4. The Return Process
1. Initiate Request: Contact our customer service at [Your Email Address] within the eligible timeframe to request a Return Merchandise Authorization (RMA) number. Returns without an RMA will not be accepted.
2. Ship the Item: Once an RMA is issued, you are responsible for:
· Packing the item securely in its original packaging.
· Pre-paying all shipping costs to return the item to our specified warehouse address. We recommend using a trackable and insured shipping service, as you are responsible for the item until it reaches our facility.
· Including the RMA number clearly on the outside of the return package.
3. Inspection: Upon receipt, our team will inspect the returned item to ensure it meets the condition requirements in Section 2.
5. Refunds & Associated Fees
If your return is approved, your refund will be processed as follows:
5. Restocking Fees
- 30% Restocking Fee: Applies to returns made within 15 days of the original ship date and returned within 3 days of receiving the RA.
- 50% Restocking Fee: Applies to returns made within 30 days of the original ship date and returned within 7 days of receiving the RA.
- Restocking fees are calculated as a percentage of the invoiced value of the product.
· Original & Return Shipping: The original cost of shipping to you (outbound shipping) is non-refundable. The cost of returning the item to us (return shipping) is the customer's responsibility and will not be reimbursed.
· Processing Time: Please allow 5-10 business days after we receive and approve your return for the refund to be processed back to your original method of payment. The time it takes for the refund to appear in your account depends on your bank or card issuer.
6. Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately at [Your Email Address] within [e.g., 7] days of delivery. We will provide a pre-paid return shipping label and arrange for a replacement or full refund (including original shipping costs) upon inspection and verification. This does not apply to damage caused by normal wear and tear or customer misuse.
7. Exchanges
We do not offer direct exchanges. To exchange an item, please follow the standard return process to receive a refund, and then place a new order for the desired item on our website.
8. Final Sale Items
Any item marked as "Final Sale" at the time of purchase is not eligible for return, refund, or exchange.
9. Contact Information
For any questions regarding this policy or to initiate a return, please contact us:
· Email: [info@i69.ca]